Privacy Policy | Ronio – Fayzak Technologies

Privacy Policy for Ronio

Last Updated: 24 July 2026

This Privacy Policy applies to the mobile application
Ronio (“App”),
published and operated by
Ajwad Infotech (“we”, “our”, or “us”).

Ronio is a platform that connects customers with trusted professionals for home and personal services, including home cleaning, maid services, plumbing, electrical work, AC maintenance, painting, carpentry, beauty services, tutoring, and other on-demand services.

1. Information We Collect

Depending on how you use Ronio, we may collect the following information:

Account Information: Name, email address, mobile phone number, and profile information.
Professional Information: If you register as a professional, we may collect your experience, skills, service categories, service areas, identity verification documents, licences, and other information required for account verification.
Booking Information: Booking requests, addresses, schedules, service history, ratings, reviews, and communications related to bookings.
Location Information: Approximate or precise location (with your permission) to help customers find nearby professionals and improve service availability.
Device Information: Device model, operating system, language, IP address, app version, and device identifiers.
Diagnostics & Usage Data: Crash reports, app performance data, feature usage, and analytics used to improve our services.

We only collect personal information necessary to provide and improve our services.

2. How We Use Information

Create and manage user accounts
Authenticate customers and professionals
Connect customers with suitable professionals
Process bookings and service requests
Verify professional registrations
Send booking updates and notifications
Provide customer support
Improve app performance and user experience
Detect fraud and enhance security
Comply with applicable laws and regulations

We do not sell or rent your personal information.

3. Third-Party Services

Ronio may use trusted third-party services, including:

Supabase (Authentication and Database)
Google Play Services
Firebase Cloud Messaging (Push Notifications)
Firebase Analytics (if enabled)
Firebase Crashlytics (if enabled)
Google Maps Platform (if location services are enabled)

These providers may process information according to their own privacy policies.

4. Data Retention

We retain your information only for as long as necessary to provide our services, maintain booking history, comply with legal obligations, resolve disputes, and improve our platform.
When no longer required, data may be securely deleted or anonymised.

5. Children’s Privacy

Ronio is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, it will be deleted promptly.

6. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your account and data
Withdraw consent where applicable
Request a copy of your personal information

7. Security

We implement reasonable administrative, technical, and organisational safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be published on our official website.
Continued use of Ronio after changes become effective constitutes acceptance of the updated policy.

9. Contact Us

Ajwad Infotech
Application: Ronio
Email: support@fayzak.com
Website: https://fayzak.com